Terms & conditions
IMPORTANT NOTICE BY THE CONDITIONS SET OUT BELOW, ICR WORLDWIDE EXPRESS LTD AND ITS SERVANTS AND AGENTS ARE FIRSTLY NOT TO BE LIABLE AT ALL FOR CERTAIN LOSSES AND DAMAGE, AND SECONDLY, WHEREVER THEY ARE TO BE LIABLE THE AMOUNT OF LIABILITY IS STRICTLY LIMITED TO THE AMOUNT STATED IN CONDITION 5. CUSTOMERS ARE THEREFORE ADVISED TO PURCHASE INSURANCE COVER TO ENSURE THEIR INTERESTS ARE FULLY PROTECTED IN ALL EVENTS.
By tendering materials for shipment via ICR’s Courier Service, the shipper agrees to the terms and conditions stated herein. No agent or employee of ICR, or a Shipper may alter or modify these terms and conditions.
1. THE AIRBILL
The ICR Airbill is NON-Negotiable and the Shipper acknowledges that it has been prepared by the Shipper or ICR on behalf of the Shipper. The Shipper warrants that it is the owner of the goods transported hereunder, or it is the authorised agent of the owner of the goods transported hereunder, and that it hereby accepts ICR’s terms and conditions for itself and as agent for and on behalf of any person having an interest in the shipment.
2. SHIPPER’S OBLIGATIONS AND ACKNOWLEDGMENTS
The Shipper warrants that each article in the shipment is properly described on the Airbill, and that the shipment is properly marked and addressed and packed to ensure safe transportation with ordinary care in handling. The Shipper hereby acknowledges that ICR may abandon, return and / or release any items consigned by the shipper to ICR, which ICR has declared to be unacceptable or which the Shipper has undervalued for customs purposes or misdescribed whether intentionally or otherwise, without incurring any liability whatsoever to ICR and the Shipper will save and defend, indemnify and hold ICR harmless from all claims, damages, fines and expenses arising therefrom. The Shipper shall be solely liable for all costs and expenses related to the shipment and for costs incurred in either returning the shipment to the shipper or warehousing the shipment pending disposition. The Shipper also agrees that if a consignee or his agent defaults on any charges be it collect freight, import duties and taxes or any other monies due that the shipper will immediately reimburse ICR all outstanding amounts due. The shipper acknowledges that ICR is not a common carrier and that ICR reserves the right to refuse or abandon the carriage or transportation of any goods for any person, firm or company and the carriage or transportation of any class of goods at its discretion. The Shipper acknowledges that a shipment will be invoiced by either the actual or volumetric pay weight whichever is the greater. It is also agreed by the Shipper that ICR will transport the shipment even if the Shipper has not declared the volumetric pay weight or there is a change to the actual weight.
3. RIGHT TO INSPECTION OF SHIPMENT
ICR has the right, but not the obligation, to inspect any shipment including, without limitation, opening the shipment.
4. LIEN ON GOODS SHIPPED
ICR shall have a lien on any goods shipped for all freight charges, customs duties, advances and other charges of any kind arising out of transportation hereunder and may refuse to surrender possession of the goods until the charges are paid.
5. LIMITATIONS AS TO LIABILITY
Without prejudice to Clause 7, the liability of ICR for any loss or damage to the shipment (which terms shall include all documents or parcels consigned to ICR under the Airbill) is limited to the lesser of.
(a) £50.00 or
(b) The amount of loss or damage to a document or parcel actually sustained, or
(c) The actual value of the document or parcel as determined under clause 6 hereof without regard to its commercial utility or special value to the Shipper.
6. ACTUAL VALUE
(a) The actual value of a document (which terms shall include any item of no commercial value which is transported hereunder) shall be ascertained by reference to its cost of preparation or replacement, reconstruction or reconstruction value at the time and place of shipment, whichever is less.
(b) The actual value of a parcel (which term shall include any item of commercial value which is transported hereunder) shall be ascertained by reference to its cost of repair or replacement, resale or fair market value at the time and place of shipment, whichever is less. In no event shall such value exceed the original cost of the article paid by the shipper plus 10%.
7. CONSEQUENTIAL DAMAGES EXCLUDED
ICR shall not be liable, in any event, for any consequential or special damages or other indirect loss, however arising, whether or not ICR has knowledge that such damages or loss might be incurred, including, but not limited to loss of income, profits, interests, utility, or loss of market.
8. LIABILITIES NOT ASSUMED
While ICR will endeavour to exercise its best efforts to provide expeditious delivery in accordance with regular delivery schedules, ICR WILL NOT UNDER ANY CIRCUMSTANCES BE LIABLE FOR DELAY IN PICK-UP, TRANSPORTATION OR DELIVERY OF ANY SHIPMENT, REGARDLESS OF THE CAUSE OF SUCH DELAY. Further, ICR shall not be liable for any loss, damage, mis-delivery or non-delivery:
(a) due to act of God, force majeure, occurrence, war, riot, hijack or any other cause reasonably beyond the control of ICR or
(b) Caused by:
(i) The Act, default or omission of the shipper, the consignee or any other party who claims an interest in the shipment including violation of any terms or conditions hereof, or of any person other than ICR or of any customs or other government officials, or of any postal service, forwarder or other entity or person to whom a shipment is tendered by ICR for transportation to any location not regularly served by ICR, regardless of whether the Shipper requested or had knowledge of such third party delivery arrangements.
(ii) The nature of the shipment or any defect, characteristic, or inherent vice thereof.
(iii) Electrical or magnetic injury, erasure or other such damage to electronic or photographic images or recordings in any form.
9. CLAIMS
(a) Any claims must be brought by the Shipper and delivered in writing to the office of ICR at which the shipment was accepted within seven days after shipment date. No claim may be made against ICR outside that time limit.
(b) No claim for loss or damage will be entertained until all transportation charges have been paid. The amount of any such claim may not be deducted from any transportation charges owed to ICR.
(c) If goods are signed for as being received in good condition, no claim for damage will subsequently be accepted.
10. APPLICABILITY
These terms and conditions shall apply to, and inure to the benefit of ICR and its authorised agents, affiliated companies and their officers, directors and employees.
11. WARSAW CONVENTION
If the transportation of any consignment involves an ultimate destination or stop in a country other than the country of departure, the Warsaw Convention may be applicable and the Convention governs, and in most cases, further limits the liability of ICR in respect of loss or damage to such consignment.
12. RIGHT TO INSTRUCT THIRD PARTY COURIERS
ICR shall have the right, but not the obligation, to instruct third party couriers, common or otherwise, in respect of any shipment which ICR may be instructed to carry or transport.
ICR Worldwide Express Ltd. (Chauffeur Cars Services) Terms & Conditions
- The contract is a contract of supply. By placing a booking at ICR Worldwide Express Ltd. (hereafter ICR,) the client is presumed to have agreed to these terms and conditions.
- All prices exclude VAT charged at the current rate (20%.)
- Credit card bookings will incur a 5% booking fee.
- Requests for services should be preferably made 24 hours in advance.
- Customer should request cancellation by email when cancelling any booking.
Cancellation Policy
Our cancellation charges are as follows:
- Heathrow Pick-ups:
– If you cancel 6 or more hours before the flight arrives we’ll refund the full fare.
– If you cancel less than 6 hours before the flight arrives the full fare is retained.
- Non-Heathrow Pick-ups (inside M25):
– If you cancel 8 or more hours before the pick-up time we’ll refund the full fare.
– If you cancel less than 8 hours before the pick-up time the full fare is retained. - Non-Heathrow Pick-ups (outside M25):
– If you cancel 12 or more hours before the pick-up time we’ll refund the full fare.
– If you cancel less than 12 hours before the pick-up time the full fare is retained.
- Making changes the day before your booking.
If you need to change or cancel your booking the day before please let us know by 4pm at the latest. Any changes made after 4pm may be chargeable.
Waiting Time Policy
- For non-airport collections we offer a fifteen minute grace period. This means we will not charge you anything for the first fifteen minutes of waiting. Once the fifteen minute grace period has expired, waiting time is charged retrospectively to the original pick-up time
- For airport collections we are happy to wait for up to 45 minutes (excluding London City Airport) after the flight lands, as part of the Meet & Greet Service. If there has been no contact made during this time we will pull the driver out and you will be charged the full fare (No-Show). If you’d like us to wait longer than 45 minutes, please inform us on the day you make the booking. Waiting time and car park are charged after this time at the applicable rate.
- ICR cannot be held responsible for any delays caused by traffic congestion, weather conditions, road works or incidents on roads or vehicle mechanical failure.
- Unless otherwise instructed by the customers, the chauffeur will travel by the route consider most appropriate on the day.
- All vehicles are fully insured and covered by under a comprehensive insurance policy, as requested under British Law. Whilst every care is taken, customers’ property is carried entirely at their own risk and no responsibility can be accepted for loss or damage. Customers are therefore advised to check their own travel insurance.
- ICR reserves the right (and delegates to its Chauffeurs the right) to refuse to carry any person who is thought to be under the influence of alcohol or drugs and/or whose behaviour is considered to pose a threat to the Chauffeur, the vehicle or the passenger(s).
- A reasonable amount of ordinary passenger luggage is allowed, but luggage which in the opinion of the driver amounts to an excessive weight will not be carried.
- To avoid being billed for a ‘NO SHOW,’ customers should not leave the pick-up location without first communicating with ICR on 0845 872 0350.
- Customers will be held responsible for any damage to vehicles, fittings, or equipment, through negligence, misconduct, or any default of the customer or passenger(s) carried therein.
- Additional charges apply for extra services. Extra services include:
Airport Meet & Greet, Waiting Time, Request for Executive, VIP or MPV vehicles
Use of mobile phone, Travel on the M25 motorway, Parking Fees, Additional Stops, Supply of Baby Seats, Optional Gratuity.
- Fares on the following Public Holidays are charged at double the normal rate:
Christmas Eve
Christmas Day
Boxing Day
New Year’s Eve
New Year’s Day
- Payment terms are strictly 14 days from the invoice date.
- Account queries will only be considered if raised within 14 days credit terms.
- ICR cannot be held responsible for misuse of the account by the employees of the account holder, or their agents.
- ICR reserves the right to use an approved affiliate supplier to fulfil any booking should we deem it necessary.
