We’re here to help you with any queries, problems or concerns. So when you need us, call our Customer Support Team – we’re always here during business hours, and always ready to talk.

Call us if you need:

• A quotation for your next shipment
• A bespoke delivery service
• Help with paperwork
• Advice on packaging
• Collection or delivery updates
• Help managing your account online
• Duplicate invoices
• Shipping records
• And literally anything else

You can reach us now on 0845 872 0350

The transport industry is subject to fluctuating fuel costs, which we have to allow for in our pricing scale. Our current fuel surcharge is shown on the home page of this website for your information. This will be updated on a monthly basis according to the following scale: Jet Fuel Index (USD per gallon)

There will be a 1 month delay in the application of the index. ICR Worldwide Express Ltd reserves the right to change the fuel supplement index and table with or without notice. Both the amount and duration of the surcharge will be determined at the sole discretion of ICR Worldwide Express Ltd.

At ICR Worldwide Express, we take pride in the safe and secure handling of every shipment that passes through our system. But in certain (and rare) circumstances, events beyond our control can impact on your delivery. As standard, we offer a £50 liability payment for loss or damage of your goods in transit. If your goods are higher in value, we strongly advise that you take out additional insurance.

We can arrange cover for you, starting at 2.5% of the value of your goods, with a minimum charge of £30.

However, when it comes to insurance, nothing is standard. Certain goods and certain destinations will have an effect on your premium and the type of cover we can provide. So before you do anything else, it’s best to call us and discuss your shipment in more detail.

Any non-document based export must be accompanied by a commercial invoice – unless it’s destined for one of the exempt EU countries, which you can view here. The invoice, along with an AirWay Bill, will help us to clear your shipment through Customs, so we recommend that you include all the details below:

1. The full destination address, including the name of the recipient – and their business name if applicable
2. Your contact name and telephone/fax number
3. Your Airway Bill number
4. The shipping date
5. A clear and accurate description of the goods – including all items, quantites and unit value
6. The total invoice value
7. Your VAT number, if applicable
8. Your reason for export
9. The shipment’s country of origin
10. Terms of delivery – DDU or DDP (Delete as necessary)
11. Your name and signature – including the date and your position in the company

Please make sure your invoice is produced on a company letterhead, and include 4 copies with your shipment – each bearing an original signature.

All NON-DOCUMENT SHIPMENTS require a commercial invoice, unless they’re sent to one of the countries listed below. Your Commercial Invoice must appear on company headed paper, showing the full name and address of the consignor and the consignee, and including a full description of goods and their true market value. (Source: europa.eu © European Union, 1995-2017)

We will ship any kind of package to any destination, subject to local import regulations and the following restrictions.

We are unable to transport:

• Money – including stocks and bonds
• Explosives – including fireworks and flammable items
• Human or animal corpses – including organs and body parts
• Firearms, weaponry, ammunition and other dangerous goods (including swords, daggers, blades, etc.)
• Perishable items such as food and beverages requiring refrigeration
• Lottery tickets and other gambling materials
• Personal Duty Free items
• Pornographic materials
• Hazardous waste such as syringes, chemical by-products or medical waste
• Ice and other frozen items
• Live animals, including insects
• Antiques, precious metals and jewellery
• Plants and plant material (cut flowers may be permitted via certain routes)
• Packages that are unfit for transportation, such as wet, leaking or odorous items
• Shipments that are inadequately packaged
• Shipments that require Cash on Delivery
• Shipments that are prohibited by law, regulation or statute
• Shipments requiring ICR to acquire a special licence for transportation, import or export
• Shipments that are processed under Carnets, Drawback Claims, Temporary Import Bonds or Letters of Credit, unless by prior arrangement

If any of the above items are transported in error, ICR Worldwide Express Ltd accepts no liability whatsoever. 

IMPORTANT NOTICE BY THE CONDITIONS SET OUT BELOW, ICR WORLDWIDE EXPRESS LTD AND ITS SERVANTS AND AGENTS ARE FIRSTLY NOT TO BE LIABLE AT ALL FOR CERTAIN LOSSES AND DAMAGE, AND SECONDLY, WHEREVER THEY ARE TO BE LIABLE THE AMOUNT OF LIABILITY IS STRICTLY LIMITED TO THE AMOUNT STATED IN CONDITION 5. CUSTOMERS ARE THEREFORE ADVISED TO PURCHASE INSURANCE COVER TO ENSURE THEIR INTERESTS ARE FULLY PROTECTED IN ALL EVENTS. By tendering materials for shipment via ICR’s Courier Service, the shipper agrees to the terms and conditions stated herein. No agent or employee of ICR, or a Shipper may alter or modify these terms and conditions. 1. THE AIRBILL The ICR Airbill is NON-Negotiable and the Shipper acknowledges that it has been prepared by the Shipper or ICR on behalf of the Shipper. The Shipper warrants that it is the owner of the goods transported hereunder, or it is the authorised agent of the owner of the goods transported hereunder, and that it hereby accepts ICR’s terms and conditions for itself and as agent for and on behalf of any person having an interest in the shipment. 2. SHIPPER’S OBLIGATIONS AND ACKNOWLEDGMENTS The Shipper warrants that each article in the shipment is properly described on the Airbill, and that the shipment is properly marked and addressed and packed to ensure safe transportation with ordinary care in handling. The Shipper hereby acknowledges that ICR may abandon, return and / or release any items consigned by the shipper to ICR, which ICR has declared to be unacceptable or which the Shipper has undervalued for customs purposes or misdescribed whether intentionally or otherwise, without incurring any liability whatsoever to ICR and the Shipper will save and defend, indemnify and hold ICR harmless from all claims, damages, fines and expenses arising therefrom. The Shipper shall be solely liable for all costs and expenses related to the shipment and for costs incurred in either returning the shipment to the shipper or warehousing the shipment pending disposition. The Shipper also agrees that if a consignee or his agent defaults on any charges be it collect freight, import duties and taxes or any other monies due that the shipper will immediately reimburse ICR all outstanding amounts due. The shipper acknowledges that ICR is not a common carrier and that ICR reserves the right to refuse or abandon the carriage or transportation of any goods for any person, firm or company and the carriage or transportation of any class of goods at its discretion. The Shipper acknowledges that a shipment will be invoiced by either the actual or volumetric pay weight whichever is the greater. It is also agreed by the Shipper that ICR will transport the shipment even if the Shipper has not declared the volumetric pay weight or there is a change to the actual weight. 3. RIGHT TO INSPECTION OF SHIPMENT ICR has the right, but not the obligation, to inspect any shipment including, without limitation, opening the shipment. 4. LIEN ON GOODS SHIPPED ICR shall have a lien on any goods shipped for all freight charges, customs duties, advances and other charges of any kind arising out of transportation hereunder and may refuse to surrender possession of the goods until the charges are paid.   5. LIMITATIONS AS TO LIABILITY Without prejudice to Clause 7, the liability of ICR for any loss or damage to the shipment (which terms shall include all documents or parcels consigned to ICR under the Airbill) is limited to the lesser of. (a) £50.00 or (b) The amount of loss or damage to a document or parcel actually sustained, or (c) The actual value of the document or parcel as determined under clause 6 hereof without regard to its commercial utility or special value to the Shipper. 6. ACTUAL VALUE (a) The actual value of a document (which terms shall include any item of no commercial value which is transported hereunder) shall be ascertained by reference to its cost of preparation or replacement, reconstruction or reconstruction value at the time and place of shipment, whichever is less. (b) The actual value of a parcel (which term shall include any item of commercial value which is transported hereunder) shall be ascertained by reference to its cost of repair or replacement, resale or fair market value at the time and place of shipment, whichever is less. In no event shall such value exceed the original cost of the article paid by the shipper plus 10%. 7. CONSEQUENTIAL DAMAGES EXCLUDED ICR shall not be liable, in any event, for any consequential or special damages or other indirect loss, however arising, whether or not ICR has knowledge that such damages or loss might be incurred, including, but not limited to loss of income, profits, interests, utility, or loss of market. 8. LIABILITIES NOT ASSUMED While ICR will endeavour to exercise its best efforts to provide expeditious delivery in accordance with regular delivery schedules, ICR WILL NOT UNDER ANY CIRCUMSTANCES BE LIABLE FOR DELAY IN PICK-UP, TRANSPORTATION OR DELIVERY OF ANY SHIPMENT, REGARDLESS OF THE CAUSE OF SUCH DELAY. Further, ICR shall not be liable for any loss, damage, mis-delivery or non-delivery: (a) due to act of God, force majeure, occurrence, war, riot, hijack or any other cause reasonably beyond the control of ICR or (b) Caused by: (i) The Act, default or omission of the shipper, the consignee or any other party who claims an interest in the shipment including violation of any terms or conditions hereof, or of any person other than ICR or of any customs or other government officials, or of any postal service, forwarder or other entity or person to whom a shipment is tendered by ICR for transportation to any location not regularly served by ICR, regardless of whether the Shipper requested or had knowledge of such third party delivery arrangements. (ii) The nature of the shipment or any defect, characteristic, or inherent vice thereof. (iii) Electrical or magnetic injury, erasure or other such damage to electronic or photographic images or recordings in any form. 9. CLAIMS (a) Any claims must be brought by the Shipper and delivered in writing to the office of ICR at which the shipment was accepted within seven days after shipment date. No claim may be made against ICR outside that time limit. (b) No claim for loss or damage will be entertained until all transportation charges have been paid. The amount of any such claim may not be deducted from any transportation charges owed to ICR. (c) If goods are signed for as being received in good condition, no claim for damage will subsequently be accepted. 10. APPLICABILITY These terms and conditions shall apply to, and inure to the benefit of ICR and its authorised agents, affiliated companies and their officers, directors and employees. 11. WARSAW CONVENTION If the transportation of any consignment involves an ultimate destination or stop in a country other than the country of departure, the Warsaw Convention may be applicable and the Convention governs, and in most cases, further limits the liability of ICR in respect of loss or damage to such consignment. 12. RIGHT TO INSTRUCT THIRD PARTY COURIERS ICR shall have the right, but not the obligation, to instruct third party couriers, common or otherwise, in respect of any shipment which ICR may be instructed to carry or transport.

ICR Worldwide Express Ltd will control and manage its activities to ensure risks to the health, safety and welfare of its employees, customers and the general public are identified and action taken to minimise or eliminate their effects. Adverse effects of operational activities on the environment will be minimised as far as practicable.

The objectives of this policy are:

*   To comply with our legal obligations under the current Health, Safety and Welfare Act and the Environmental Protection Act, together with all other applicable statutory provisions and relevant codes of practice. *   To continuously seek to reduce pollution, emissions and increase the recycling of waste. *   To continuously seek to reduce the environmental impact of fuels and materials essential to our business. *   To raise awareness, encourage participation and train our employees in environmental matters. *   To maintain a safe and healthy working environment for our employees, with adequate facilities appropriate to our business. *   To minimise the social impact of the company activities and avoid damage to the environment through annual reviews of the business. *   To expect similar environmental standards from all suppliers and contractors. We are also a member of AICES which further promotes efforts to reduce our impact on the environment; http://www.aices.co.uk/memberProfileDetails.php?id=54

Transport and environment issues

Wed, 7th March, 2018 AICES members are fully supportive of measures to improve the environment and actively promote their own initiatives, such as the introduction of quieter, more fuel efficient aircraft engines and environmentally friendly vehicles. One example of the numerous voluntary projects AICES members have been working on is the initiative to reduce the impact of night operations: *   Investment in new aircraft – To reduce noise and emissions, the express industry is investing over 3,300 million euros in quieter and cleaner aircraft for use in Europe. *   Adaptation of operational and flight procedures to minimise noise impact – Express operators co-operate with airport authorities to develop flight procedures which have the least impact on the environment, while respecting safety requirements. *   Divert the transport of shipments from air to road or rail – Whenever possible, express operators divert from air to road. ICR is environmentally aware and in conjunction with our Environmental Policy and AICES membership, we partake in the following; *   Emails are not printed unless absolutely necessary *   Document envelopes are made from recycled cardboard *   Packaging supplied by ICR is degradable *   We promote recycling in our office and depot *   We plan to incorporate electric vehicles into our fleet *   We use GPS to use the most energy efficient delivery methods where possible

The information contained in this website is for general information purposes only. The information is provided by ICR Worldwide Express Ltd and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk. In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website. Through this website you are able to link to other websites which are not under the control of ICR Worldwide Express Ltd. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them. Every effort is made to keep the website up and running smoothly. However, ICR Worldwide Express Ltd takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

Sending Dangerous Goods (DG) or Hazardous Materials (HAZMAT) safely, with ICR Worldwide. ICR has a wealth of experience in handling, packaging and delivering a wide range of hazardous goods and dangerous materials, worldwide. Professional packaging may be required for certain DG shipments, and you will need your shipment’s classification (UN) code. Please note, there will be an extra charge for this service due to the danger, and logistics, involved in safely routing your goods. For advice and assistance, please call ICR customer services now, on 0845 872 0350